fb77 love Privacy Policy

1 Introduction and Scope

fb77 love is an online gaming platform that provides casino games, sports betting and live casino services to users in Bangladesh. We treat our users' privacy as our top priority and always exercise the greatest care in storing and processing your personal information.

This privacy policy tells you what kind of information fb77 love collects about you, how that information is used, who it may be shared with, and what steps you can take regarding your rights. This policy is an integral part of our Terms and Conditions and both should be read together.

This policy applies when you visit the fb77 love website, register an account, make a deposit or withdrawal, play games, or contact our support team. The same policy applies when you use our mobile app.

2 What Information We Collect

2.1 Information Collected at Registration

When you open an account at fb77 love, we collect the following information:

• Full name (Bengali or English both accepted)
• Date of birth (for age verification — our services are for users aged 21 or above only)
• Mobile number (for verification and communication)
• Email address
• Residential address
• National ID number or passport number (for identity verification)

2.2 Financial Information

During the deposit and withdrawal process we collect information related to your payments. fb77 love handles transactions through bKash, Nagad, Rocket and Upay. Information collected in this regard includes mobile banking account numbers and transaction records. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800.

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited and time spent
• Gaming history and betting records
• Login times and session information

3 Use of Information

fb77 love uses the information collected about you for the following purposes:

3.1 Account Management and Verification

We use your registration information to confirm your identity, create and manage your account, and ensure secure login. Your mobile number is also used in the OTP verification process.

3.2 Processing Financial Transactions

Your financial information is used to complete deposits, withdrawals and other financial activities. All transaction records are stored securely and provided upon your request when needed.

3.3 Personalised Experience

Based on your gaming preferences and history, we present games and offers relevant to you. This makes your fb77 love experience more suited to your needs.

3.4 Customer Support

Our 24/7 live chat and email support team uses your information to help resolve your issues. Support is available in both Bengali and English.

3.5 Security and Fraud Prevention

We monitor your activity to ensure platform security, prevent unauthorised access and detect fraudulent activity.

3.6 Responsible Gaming

fb77 love believes in responsible gaming. By analysing your gaming history and behaviour we identify potentially problematic gaming patterns and provide assistance when needed. More information about our responsible gaming policy is available on the dedicated page.

4 Cookies and Tracking Technologies

fb77 love uses cookies and similar tracking technologies to improve your browsing experience. These technologies are described below:

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They include maintaining your login session, storing security tokens and remembering language preferences. Without these cookies the platform will not work properly.

4.2 Performance Cookies

These cookies help us monitor website performance and analyse how users interact with the platform. This information is generally collected in non-personal, statistical form.

4.3 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

5 Sharing Information with Third Parties

fb77 love does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with mobile banking service providers such as bKash, Nagad, Rocket and Upay to complete financial transactions. This sharing is limited strictly to what is needed to process the transaction.

5.2 Game Providers

Limited information may be shared with game developers such as Evolution, Pragmatic Play Live, PG Soft, JILI and others for the purpose of operating games. This sharing is solely for delivering gaming services.

5.3 Legal Requirements

If required by law or by the direction of an authority, fb77 love may be obliged to provide your information to the relevant authority. In such cases we always follow the legal process.

5.4 Security Investigations

Information may be shared with relevant authorities when required for investigations into fraud, money laundering or other financial crimes.

6 Data Retention and Security

fb77 love uses industry-standard security technology to protect your information. The key elements of our security measures are described below:

6.1 Encryption

All data transfers are carried out through SSL (Secure Socket Layer) encryption. Every piece of data sent between your browser and our servers is encrypted, making it impossible for third parties to read.

6.2 Server Security

Our servers are located in secure data centres and are monitored around the clock. Regular security audits are conducted, and any identified system vulnerabilities are remedied promptly.

6.3 Data Retention Period

We retain your information for as long as your account is active or as required by legal obligations. Even after an account is closed, financial transaction records are retained for a specified period as required by law.

6.4 Access Controls

Your personal information can only be accessed by authorised staff, who are bound by confidentiality agreements. Every access is logged and reviewed regularly.

7 Your Rights

As a user of fb77 love, you have several rights regarding your own information. These rights are as follows:

7.1 Right to Access

You have the right to know what information we hold about you. You can contact our support team at any time to request a copy of your stored information.

7.2 Right to Rectification

If your account contains any incorrect or outdated information, you have the right to request that it be corrected. Some information can be changed directly from the account settings page; for other cases the support team will assist.

7.3 Right to Erasure

In certain circumstances you have the right to request that your information be deleted. However, some information may not be possible to delete where required by legal obligations, dispute resolution or enforcement of a contract.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, particularly in the case of marketing communications. To opt out of our promotional messages, update your account settings or contact the support team.

8 Underage Users

All services on fb77 love are exclusively for persons aged 21 or above. We do not intentionally collect any information from or provide services to persons under the age of 21.

Age verification is mandatory during the registration process. If we become aware that an underage person has opened an account on our platform, that account will be closed immediately and all associated information will be deleted.

If you see an underage person using our platform, please notify our support team immediately.

9 Policy Changes and Updates

fb77 love reserves the right to review and update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• An introductory message will be shown when you log in to the platform
• The "Last updated" date on this page will be changed

Continuing to use our platform after the updated policy is published will be taken as your agreement to the new policy. If you do not agree to the new policy, you may stop using the service and request account closure.

If you have any questions about this privacy policy, you may find answers on our FAQ page or contact our support team directly.

10 Contact

If you have any questions, concerns or requests about this privacy policy, contact fb77 love through the following channels:

Members of our privacy team will review your request and respond as quickly as possible. Direct assistance is generally available through live chat.